Privacy Policy

1. About us

Steven's Locksmiths ("we", "us", "our") operates as a service coordination and referral platform. We take enquiries from customers in Hawthorn and surrounding areas and arrange for independent subcontractor technicians to attend and carry out locksmith work. This policy explains how we handle personal information collected through this website, by phone and by email.

2. Information we collect

We collect the information you give us when you request a quote or book work: your name, phone number, email address, the address where work is required, and any notes you provide about the job. When you call us we may record the phone number you call from and details of your enquiry.

We may also collect basic technical information automatically, such as your IP address, browser type, device type, referring page and the pages you view on this site. This information is used in aggregate to keep the site working and understand how it is used.

3. How we use your information

We use your information to respond to your enquiry, provide a quote, coordinate an independent technician to attend your address, communicate with you about the job, arrange payment or invoicing, keep records of work coordinated, resolve complaints and disputes, and meet our legal obligations.

4. Who we share it with

To carry out your job we share the details needed to complete it — typically your name, contact number, address and job description — with the independent subcontractor technician assigned to attend. We may also share information with payment processors, accounting and invoicing providers, IT and communications providers who support our operations, and with our advisers, insurers or a regulator where required or permitted by law.

We do not sell your personal information, and we do not share it for unrelated marketing purposes.

5. Storage and security

We take reasonable steps to protect the information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and information you send us over the internet is sent at your own risk.

6. Retention

We keep your information for as long as it is needed for the purposes described above, including for record keeping, tax, warranty and dispute resolution purposes, after which we take reasonable steps to delete or de-identify it.

7. Cookies and analytics

This website may use cookies and similar technologies to remember your preferences and measure site usage. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended if you do.

8. Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it where we are not required to keep it. Email office@stevenslocksmiths.com.au and we will respond within a reasonable time.

9. Changes to this policy

We may update this policy from time to time. The version published on this page is the current version and applies from the date it is posted.

10. Contact

Privacy enquiries: Steven's Locksmiths, Hawthorn, VIC — office@stevenslocksmiths.com.au or (03) 4422 4366 (7am–midnight, 7 days).